Return Policy
If you are not happy with your Carhartt purchase for any reason, we will be happy to accept a return. You may return your purchase within 60 days of your original order. Items being returned must be in their original condition with the tags.
Please include the Carhartt Return Copy in your package to help us process your return. . Please allow up to 2 billing cycles for your credit to appear. Original shipping costs are non-refundable.
How to Make a Return - USA
1. Fill out the Carhartt Return Copy found in the middle section of your packing slip. Circle the item(s) that you're returning and enter a reason code (see codes below) in the designated column. Place the Carhartt Return Copy in your return package. If you do not have your original packing slip, include a note letting us know why you're returning the product. Please include the order number, purchaser name, address, and telephone number. The order number can be found in your confirmation/shipment e-mail or package
REASON CODE - CHOOSE ONE
1 Changed Mind
2 Did not like styling
3 Did not like fabric
4 Did not like color
5 Quality does not equal price
6 Too small
7 Too Large
8 Ordered wrong size
9 Not as described
10 Not as pictured
11 Shipping Damage
12 Wrong item shipped
13 Arrived too late
14 Defective (indicate how please)
15 Other (please indicate)
2. Affix the mailing label found in the lower section of your packing slip to your package. Make sure you place the label over the original shipping label on your package. For your protection be sure to ship the package with a carrier that can provide tracking and insurance. Carhartt cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
3. Mail returns to:
Carhartt, Inc.
702 Happy Valley Road
Glasgow, KY USA 42141-1544
IMPORTANT NOTES:
- We cannot accept C.O.D. deliveries.
- All refunds will be credited in the payment form used for the original purchase.
Still have questions about Returns? You can email us at customercare@prewittsworkwear.com or you may call us at 888-967-5256, Monday- Friday 9:00 AM to 6:00 PM ET.
Canadian Customers
1. Fill out the Carhartt Return Copy found in the middle section of your packing slip. Circle the item(s) that you're returning and enter a reason code (see codes below) in the designated column. Place the Carhartt Return Copy in your return package. If you do not have your original packing slip, include a note letting us know why you're returning the product. Please include the order number, purchaser name, address, and telephone number. The order number can be found in your confirmation/shipment e-mail or package.
REASON CODE - CHOOSE ONE1 Changed Mind
2 Did not like styling
3 Did not like fabric
4 Did not like color
5 Quality does not equal price
6 Too small
7 Too Large
8 Ordered wrong size
9 Not as described
10 Not as pictured
11 Shipping Damage
12 Wrong item shipped
13 Arrived too late
14 Defective
15 Other
Canadian Returns 2. Complete the Commercial Invoice.
a. Fill in today's date in the date field.
b. Fill in the items you are returning in the item column.**
c. Fill in the item description in the description of item column.**
d. Fill in the quantity being returned in the quantity column.
e. Fill in the unit price of the item in the price column.**
f. Multiply the return quantity by the price to calculate the total being returned. Enter the value in the total field.
g. Fill in the 'Made in' country in the origin field. The information can be found on the tag inside the item.
h. Add all values in the quantity column to calculate the total items being returned. Enter this value on the line marked Total of Item in the quantity column.
i. Add all values in the Total column to calculate the total price of items being returned. Enter this value on the line marked Grand Total in the total column.
j. Place the Commercial invoice in the clear pouch and affix it to the package.
**The item number, description, and price can be found on your packing slip, or in your shipment e-mail
A $15.00 shipping and handling fee will be deducted from your credit. Make sure you place the label over the original shipping label on your package. Fill in the Shipper section of the return label. Enter your name, address, and telephone number. Carhartt cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
Canadian Returns 4. Bring your package to the nearest UPS facility. With more than 1,100 self-service and staffed locations throughout Canada, shipping with UPS is easy and convenient. Locate a UPS service location near you.
Canadian Returns 5. If you choose not use the enclosed return label, mail your return to:
Carhartt, Inc.
702 Happy Valley Road
Glasgow, KY USA 42141-1544
For your protection be sure to ship the package with a carrier that can provide tracking and insurance. Carhartt cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
IMPORTANT NOTES:
- To process the return through the border a Commercial Invoice must be completed for the return.
- We cannot accept C.O.D. deliveries.
- All refunds will be credited in the payment form used for the original purchase.
Still have questions about Returns? You can email us at customercare@prewittsworkwear.com or you may call us at 888-967-5256, Monday- Friday 9:00 AM to 6:00 PM ET.
